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Company Details:

Fist company is registered in Ireland with the Companies Registration Office. Our company registration number is 567286.

Fist is the only representative of FORMMA in Ireland, however is not only distributor of FORMMA items.

Our agreement to supply the goods to you is made on the date we dispatch the goods to the address you supplied when you ordered the goods.

Title in the Goods shall pass to you on the date we dispatch the Goods to the address given when you ordered the Goods.

Prices:

Prices include VAT where applicable but exclude postage.

Credit, Debit Cards & PayPal

  1. All credit, debit card & PayPal payments are taken at the time you place your order.

  2. If either you or we cancel part or all of the order the relevant amount will be refunded onto your card. Refunds will be processed within 28 days.

  3. All online credit and debit card payments are processed by PayPal.

  4. The transaction will appear as a payment to “FIST”

Delivery

Irish orders are sent by An Post.

Republic of Ireland and Northern Ireland standard delivery cost is €5,00

Other country standard delivery is € 12,00.

Standard delivery orders are sent in 24 Hours.

There is a possibility to personal pick up product in Dublin.

Other form of delivery should be established via mail – formma@fist.ie

The wide range of size and colour combinations some items may be temporarily out of stock.

In the event of any item being out of stock and not expected within three weeks, you will be notified by customer service, and given the option either to continue with the rest of your order, substitute the unavailable items with similar alternatives, or to cancel.

We will be happy to discuss your options when we contact you.

You will receive an electronic receipt by email, which included your order number. In case of any queries, you will need to quote your order number and name.

You will receive an email confirmation when your goods are dispatched which will contain the items dispatched, the carrier name and their tracking reference if available.

If you require a further copy of your invoice please contact us to request it. All requested duplicate invoices are sent by post.

Returns & Exchanges

This return procedure and policy is relevant to all on-line and mail order transactions and purchases.

If you change your mind and decide the purchased item is unsuitable, please return within 14 days of receiving your order.

When returning your item(s) send an email to formma@fist.ie

Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service.

Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.

Products which have been tailored, customised or specially ordered to your requirements can only be returned of faulty or incorrectly supplied. They cannot be returned if you change your mind or order incorrectly.

Please ensure all items are returned to us in their original condition, FIST reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with.

Please note that returning goods for the purpose of exchange or refund is at your own expense, however if you are returning the product because of an error on our part or a manufacturing fault, we’ll refund all costs associated in returning the item back to us, as well as your original postage costs.

We will send email confirmation upon receipt of any product returns.

Refunds will be processed within 28 days.

If you wish to exchange your purchase for a different size, colour or style, please contact us.

For these exchanges we do not refund your return postage cost. We will also charge our standard postage and packing cost of €5 to your credit/debit card to cover the cost of sending the replacement goods to you. If the price of the replacement goods is different we will charge or refund the difference to your card as appropriate. Refunds will be processed within 28 days.

If you have paid by postal order we will contact you if any further payment is due.

Cancellations and Alterations

If you wish to cancel or change your order, please email us as soon as possilbe at formma@fist.ie. Please include your order number in your email.

If you contact us before your order has been processed, we will be happy to alter or cancel it.

If we have already sent your order, you will need to refuse the delivery or return it to us as soon as you receive it (please refer to the Returns information above). We will refund your payment when we receive the returned or refused package. Refunds will be processed within 28 days.

We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.

If you notice any errors or inconsistencies please let us know.

In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods.

FIST is committed to protecting the privacy of its customers. We will not divulge any information about you to a third party.

We share relevant information only with those parties entrusted with the processing of your account and the fulfillment of your order.

We only obtain information from you when you enter it on the ordering page, and we only request the information that is required to efficiently process your order. The entries marked with a * are required to allow us to process your order, other items are optional but are useful in the event that we need to contact you about your order.

When you complete your order you can choose to receive occasional email newsletters. This is an opt-in email list, meaning that you must tick the box to join the list (the default is ticked). You can easily remove yourself from this list at any time.

 

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